Client Service Agreement

1. Scope

1.1 These Terms and Conditions (“Agreement”) govern the provision and use of services by 9SENCES

CONCIERGE LLC, a company organized and existing under the laws of the State of California, USA

(“9SENCES CONCIERGE,” “we,” “our”), to you (the “User” or “Client”).

1.2 By requesting or using any services, the User acknowledges acceptance of and agrees to be bound by

this Agreement.

2. Provision of Services

9SENCES CONCIERGE provides concierge and coordination services related to aesthetic and cosmetic

procedures and other ancillary services. The User acknowledges that 9SENCES CONCIERGE does not

provide any medical diagnosis, treatment, or healthcare services. All services are provided solely as

coordination and facilitation between the User and independent third-party professionals.

Nothing herein shall be construed as establishing a physician–patient relationship between 9SENCES

CONCIERGE and the User.

3. Responsibility for Aesthetic Specialists

Aesthetic services are performed solely by independent licensed medical professionals. 9SENCES

CONCIERGE shall not be liable for the quality, effectiveness, or outcomes of any services provided by

such professionals.

4. Disclaimers

9SENCES CONCIERGE does not warrant or guarantee the results of any aesthetic or medical procedure.

Users are advised to consult independent medical providers prior to undertaking any treatment.

5. Data Protection

9SENCES CONCIERGE collects and stores client information in accordance with applicable U.S. federal

and California data protection laws, including the California Consumer Privacy Act (CCPA).

6. Fees and Payment

All payments are due as invoiced. Late payments may accrue interest at the rate of 1.25% per month or

the maximum rate allowed by California law, whichever is less. All payments are final and non-refundable

once services have commenced.

7. Limitation of Liability

In no event shall 9SENCES CONCIERGE’s liability exceed the total fees paid by the User. 9SENCES

CONCIERGE shall not be liable for indirect, consequential, special, or punitive damages.

8. Force Majeure

9SENCES CONCIERGE shall not be liable for delays or failure to perform due to events beyond

reasonable control, including natural disasters, government actions, pandemics, or labor disputes.

9. ConfidentialityThe User agrees to keep confidential all proprietary information received from 9SENCES CONCIERGE

and shall not disclose such information to third parties without prior written consent.

10. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the State of California,

United States of America. Any dispute shall be resolved by binding arbitration administered by the

American Arbitration Association (AAA) under its Commercial Arbitration Rules. The venue shall be Los

Angeles County, California.

11. Notices

Notices shall be delivered in writing to the addresses or email addresses last provided by each party.

Email notice is deemed delivered on the date of transmission if no bounce-back is received.

12. Entire Agreement

This Agreement constitutes the entire understanding between the parties and supersedes all prior

communications or representations. No oral promises or modifications shall be binding unless made in

writing and signed by both parties.

Contact Information

9SENCES CONCIERGE

Email: concierge@9sences.com